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Apr
5
How to Learn the Many Capabilities of Fusion CMS // Adding Videos
Posted by Becky Hirsch on 05 April 2017 11:35 AM

Hello Fusion CMS Users!

Fusion CMS is a powerful and robust tool that allows you to edit nearly every part of your website. It's so wonderful to have this ability but it can also be daunting when faced with so much editability. Some may feel intimidated to make any updates, afraid to "break the site". Don't fear! We are here to help you every step of the way and we even have a great source for you to reference if you get stuck. This link takes you to our Wikipedia site for Fusion CMS and it explains each module and its features.
http://wiki.efellemedia.com/wiki/Main_Page

Adding content on a regular basis is crucial for SEO purposes. We highly encourage our clients to add relevant content on a regular basis. Also, if you feel like you cannot find the information you need through this resource, our support team is available and happy to help you with any questions you may have. 

While on the subject of adding content, I wanted to explain how to add videos to your site. Many clients have found this to be a valuable, informative tool for their users and this question often comes up. Below you will find a link to instructions on adding video to your site. Be sure to set your video width to 100%. This is a great trick to ensure your video is mobile-responsive and adjusts to differing screen sizes.
http://wiki.efellemedia.com/wiki/YouTube_Videos

Happy content building!

-efelle Support Team
206.384.4909

Seattle Web Design


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Nov
25
Support During the Holiday Season
Posted by Matt Pantoja on 25 November 2014 02:41 PM
To Our Clients:                                            
       efelle-logo-gears_rgb.png

As the end of the year approaches and the Holidays begin, we hope that everyone is enjoying the season!

Our Support Ticketing System remains operational year round, but our office will be closed the following days:

  • November 27-28
  • December 24-25

While we do maintain limited after hours support for emergency situations on these days, we appreciate your understanding
as we may not be able to respond to non-emergency inquiries until we resume normal business operations. If you have a
question, you may be able to find the answer using our Troubleshooter Tools or on our Wiki page.

Thank you,

-Efelle Support Team
206.384.4909


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Oct
30
Regarding the "POODLE" vulnerability
Posted by Matt Pantoja on 30 October 2014 04:10 PM
To Our Clients:                                            
       efelle-logo-gears_rgb.png

Recently a vulnerability was found in the way web browsers establish secure connections with websites - it's commonly referred to as the POODLE vulnerability (more details). During the process where the most secure way of communication is determined, that both a visitor's browser and the web server support, it is possible for a 3rd party to intercept this data. This can then be used to capture any secure data that's submitted after that. 

The vulnerability is not specific to any one server platform or browser, but much more generic, and it affects all hosting companies out there today.

We are happy to report that we immediately went ahead and proactively updated all related software and disabled the affected security protocols that are vulnerable to these types of attacks. This means your website is secure and will not be affected by these types of attacks.

If you have any questions, don't hesitate to
submit a support ticket.

Thank you,
~efelle support team

efelle creative
206.384.4909
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Jul
27
Efelle CMS Update + Maintenance
Posted by Alison McKay on 27 July 2014 11:48 AM

Hello! This update is to let you know about some planned CMS maintenance this weekend.

In our efforts to continuously improve our services, we have recently engaged in a massive reimagining and building of our network infrastructure. This includes a better distributed network with additional load balancing appliances that will vastly improve your site’s performance on both the front end and back end, while distributed database appliances guarantee maximum uptime with optimal performance.

The first step in this process is moving our CMS to a new server. Your site will not be affected, but we'd like to ask that you remain out of the CMS during the following timeframe: 

Sunday night after midnight, from 12:01AM -- 4:00 AM (technically early Monday AM, 07/28/2014) 

The next step in this process is moving your site. We will be in touch in the coming weeks to inform you of your site's move and coordinate any changes with you, if necessary. 

Regarding the CMS move:
We've planned this maintenance overnight to reduce any impact on use of your CMS, and your CMS should accessible as normal after the move on Monday morning. If you do run into trouble accessing the CMS on Monday morning, you may need to flush your computer's DNS to access the new DNS of the CMS. 

How to flush your computer's DNS (Windows):

  1. Close all browsers
  2. Go to the Windows start menu, and in the "search programs" box type: CMD followed by enter. This will start the Windows command prompt. Alternatively, if this does not work, you should be able to find a link for the command prompt under Start > Programs > Accessories > System Tools > Command Prompt 
  3. Type the following, followed by enter: IPCONFIG /FLUSHDNS
  4. Close the command prompt
  5. Open a new browser and open your site
  6. Do a hard/force refresh (hold down Ctrl and click the "Refresh" button)

If you run into trouble after flushing your computer's DNS, please submit a ticket to our support system and we'll address your issue right away. 

Thank you! 

-efelle creative support team


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May
15
Moving CMS to Upgraded Server
Posted by Alison McKay on 15 May 2014 11:24 AM

Hi, just want to let you know that we're moving our CMS to an upgraded server. You may experience intermittent slowness and connectivity issues as we make the transition, but you can continue to use your CMS and make updates during this time. The move should be completed early this afternoon. We will provide an update when this transition is complete.

UPDATE, 3:30PM

The CMS move is complete and speeds are back to normal. Please submit a ticket if you run into any errors or issues. 

Thank you, 

-efelle creative support team


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